Warranty Policy

Crimsonite Warranty Policy
Last updated October 2025

Overview

At Crimsonite, we stand behind the quality of every telescope and astronomy accessory we offer. All of our optical equipment is supported by trusted manufacturers who take pride in precision craftsmanship and reliable performance.

Coverage

Each telescope or accessory purchased from Crimsonite includes a limited manufacturer’s warranty covering defects in materials or workmanship under normal use.

Typical coverage:

  • Optical tubes & structural components: 1 year

  • Mounts, motors, and electronics: 1 year

  • Hand controllers & power units: 6 months

  • Eyepieces, filters & general accessories: 30 days

If a covered component fails within the warranty period, we’ll coordinate with the manufacturer to repair or replace it. Shipping fees may apply.

Exclusions

This warranty does not cover:

  • Normal wear items (dust caps, screws, knobs, etc.)

  • Damage from drops, impacts, or improper handling

  • Modifications, disassembly, or unauthorized repairs

  • Cosmetic blemishes that do not affect optical performance

  • Water, dew, or weather-related damage

  • Damage caused by pointing optics at the Sun without proper filtration

Once a product is modified or serviced by an unauthorized party, the warranty is void.

How to File a Claim

Email crimsoniteastronomy@gmail.com

Include your

  • order number

  • description of the issue

  • clear photos or a short video

Our team will review the claim and guide you through the next steps.

Approved claims are typically processed within 7–14 business days, depending on replacement part availability.

Manufacturer Support

We work directly with certified telescope manufacturers and distributors. Depending on your product, repairs or replacements may be handled through a U.S., Canadian, or international service center.

Transfer & Liability

  • Warranty applies only to the original purchaser

  • Warranty cannot be transferred or resold

  • Crimsonite is not responsible for damage caused by misuse, improper setup, or third-party alterations

  • Our liability is limited to the original purchase price of the product

Need Help?

If you’re unsure whether your issue is covered, feel free to reach out — we’re always here to assist.

📧 crimsoniteastronomy@gmail.com
📍 Crimsonite – Austin, TX, USA

Updates

We may revise this policy as our telescope lineup expands. The warranty active at the time of your purchase applies to your product.