Warranty Policy

Crimsonite Warranty Policy
Last updated October 2025

Overview

At Crimsonite, we take pride in the quality of every product we sell. All of our bikes, e-bikes, and accessories are backed by trusted manufacturers who stand behind their work.

Coverage

Each product purchased from Crimsonite includes a limited manufacturer’s warranty covering defects in materials or workmanship under normal use.

Typical coverage:

  • Frames & structural parts: 1 year

  • Motors, controllers, and displays: 1 year

  • Batteries & chargers: 6 months

  • General parts & accessories: 30 days

If a covered part fails within this period, we’ll work with the manufacturer to repair or replace it. Shipping fees may apply.

Exclusions

This warranty does not cover:

  • Normal wear items (tires, brake pads, chains, etc.)

  • Damage from accidents, misuse, or neglect

  • Modifications or unauthorized repairs

  • Cosmetic issues that don’t affect performance

  • Water or weather damage

Once a product has been altered or serviced by an unauthorized party, the warranty becomes void.

How to File a Claim

  1. Email crimsoniteebikes@gmail.com

  2. Include your order number, a description of the problem, and photos or a short video

  3. Our team will review the claim and confirm next steps

Approved claims are usually processed within 7–14 business days, depending on part availability.

Manufacturer Support

We work directly with certified manufacturers and distributors. Depending on your product, replacements or repairs may be handled through a U.S., Canadian, or overseas warehouse.

Transfer & Liability

  • Warranty applies only to the original purchaser

  • It cannot be transferred or resold

  • Crimsonite is not liable for damage caused by misuse, improper assembly, or third-party modifications

  • Our liability is limited to the original purchase price of the product

Need Help?

If you’re unsure whether an issue is covered, reach out anytime — we’re happy to help.

📧 crimsoniteebikes@gmail.com

📍 Crimsonite – Austin, TX, USA

Updates

We may update this policy as our product line changes. The version active at the time of purchase applies to your item.